These General Terms and Conditions for the use of the Venueplace platform (hereinafter the "Terms") govern the use of the Venueplace platform by natural and legal persons who wish to use the Platform to book event venues for organising events and any related ancillary services.

The Platform is operated by Evenue OÜ, registry code 16084878, VAT number EE102972007, e-mail [email protected], registered office Niine 7-3, Tallinn 10414. In Latvia, the intermediary service is provided by SIA Evenue (registry code 40203738052, address Sudrabu Edžus iela 26, Riga, LV-1014, Latvia), which uses the Platform under a licence granted by Evenue OÜ. Evenue OÜ and SIA Evenue form the Evenue Group, the parent company of which is Evenue OÜ.

The Terms constitute a binding agreement between the Evenue Group company that is the Customer's contracting entity (hereinafter Evenue) and each Customer using the Platform. The agreement enters into force when the Customer has confirmed acceptance of the Terms.

In these Terms, capitalised expressions have the following meanings:

Evenue – the Customer’s contracting entity, i.e. the relevant Evenue Group company determined by the location of the event venue: Evenue OÜ (registry code 16084878, Estonia) for event venues located in Estonia, and SIA Evenue (registry code 40203738052, address Sudrabu Edžus iela 26, Riga, LV-1014, Latvia) for event venues located in Latvia. The contracting entity is displayed to the Customer when making the booking.

Host – a person who has possession or use of an event venue and who offers the Customer the use of event venues and/or related ancillary services, i.e. the Services, and who enters into a Service Agreement with the Customer through the Platform.

Customer – a natural or legal person who uses the Platform to book event venues and to conclude a Service Agreement with the Host.

Platform – the Venueplace web platform located at https://www.venueplace.com, operated by Evenue, through which (i) Hosts can present their Services and offer Customers the possibility to make bookings of event venues, and (ii) Customers can make bookings of event venues, conclude Service Agreements with the Host for the use of event venues, and purchase related ancillary services.

Service – the service offered by the Host, which includes making the event venue available for use and any related ancillary services in accordance with the Service Agreement, whereby the Platform is used solely as a technical environment for intermediating and booking the service.

Service Agreement – the agreement concluded between the Host and the Customer through the Platform, under which the Host undertakes to make the event venue available to the Customer and/or to provide other agreed Services and the Customer undertakes to pay for them, whereby the Service Agreement is concluded on the basis of the standard terms made available on the Platform, which the Host may specify in accordance with the terms of the particular Service.

2.1. Evenue intermediates the conclusion of the Service Agreement between the Host and the Customer, and in doing so:

2.1.1. Provides Customers with access to the Platform and the possibility to review the Services offered by the Hosts.

2.1.2. Enables the Customer to conclude a Service Agreement with the Host through the Platform on the basis of the standard terms of the Service Agreement available on the Platform.

2.1.3. The Host authorises Evenue, on the basis of these Terms, to collect from Customers, in the name and on the account of the Host, payments related to the Services, including advance payments, and to forward them to the Host. Such payments are deemed accepted by the Host from the moment the Customer has paid them to Evenue.

2.1.4. Creates the possibility for the Customer and the Host to manage bookings (cancel, amend) and to exchange the related information.

2.1.5. Displays payment information to the Customer and links it to the relevant booking.

2.2. Evenue is not a party to the Service Agreement concluded between the Customer and the Host but acts solely as an intermediary service provider, offering a technical environment for reviewing the Services, making bookings and communicating in connection with the provision of the Services. Unless expressly provided otherwise in these Terms, Evenue has no authority to assume obligations, to make declarations of intent or to perform other legal acts on behalf of the Customer or the Host.

2.3. Evenue ensures the technical functioning of the Platform at a reasonable customary level. Evenue may develop the Platform, change Platform functionalities and temporarily restrict or suspend the use of the Platform (including for maintenance).

2.4. Evenue may change the Platform's search algorithms, ranking logic and the principles of displaying content, while maintaining the objectivity of offers and the Customer's ability to make independent decisions when choosing a Service.

2.5. Evenue has the right, for the purpose of verifying identity or authority of representation, to request additional information and documents from the Customer concerning the Customer or its representatives in order to mitigate risks related to intermediating the Services and concluding the Service Agreement, with the objective of ensuring the security of the Platform, preventing fraud and protecting the good reputation of Evenue, the Hosts and the customers using the Platform. Evenue may restrict the Customer's access to the Platform or refuse to provide the intermediary service where there is reasonable doubt as to the lawfulness of the Customer's conduct or where the Customer fails to provide the data necessary for its proper identification.

2.6. Evenue shall not be liable for:

2.6.1. the organisation or quality of the Service provided by the Host, or for the performance of any other terms of the Service Agreement;

2.6.2. compliance with any legal requirements related to the use of the event venue or services (including health and safety, fire safety, licensing, registration or notification requirements). Evenue does not inspect, and is under no circumstances obliged to inspect, the event venue offered by the Host, including its compliance with applicable requirements, compliance with requirements applicable to the organisation of events, or the substance of the Services;

2.6.3. the accuracy of the data submitted by the Customer when using the Platform, or any damage caused to the Host's event venue or property by the Customer's acts or omissions;

2.6.4. the accuracy, completeness, currency or lawfulness of the information (including prices, availability, terms, descriptions, images) published by the Host on the Platform;

2.6.5. any errors, delays, failures, interruptions or non-functioning of services of third parties (including payment service providers, banks, telecommunications operators, cloud service providers).

2.7. Save where mandatory applicable law provides otherwise, Evenue shall under no circumstances be liable to compensate the Customer for any damage related to improper performance of the Service Agreement, including but not limited to the cancellation of the event or in case of double booking, for any defects in the Host's provision of the Service, or for damage caused to the Customer's property.

3.1. The Customer ensures the proper compliance with the conditions listed below during the use of the Platform and the use of Services booked through the Platform:

3.1.1. all data submitted by the Customer on the Platform are correct, accurate, up-to-date and sufficient for booking the Service. If data necessary for the performance of the Service Agreement change, the Customer shall notify the Host and, where necessary, update the data on the Platform;

3.1.2. the Customer communicates with the Host and Evenue in good faith and provides on the Platform relevant and accurate information about the purpose of the planned event, the number of participants and other circumstances necessary for the performance of the booking;

3.1.3. the Customer complies with the Service terms established by the Host, with the rules in force at the event venue, with safety requirements and instructions (including fire safety, hygiene, noise, traffic and other applicable requirements);

3.1.4. the Customer shall not use the Platform in an unlawful or malicious manner, including by submitting false data or using a false identity, by using payment means without legal grounds, or by harming the functioning of the Platform;

3.1.5. the Customer pays through the Platform the fees and payments prescribed in accordance with the terms of the Service.

3.2. The Customer accepts the following terms relating to the use of the Platform:

3.2.1. The Customer understands that the web-based platform offered by Evenue is a technical environment for intermediating the Service and for bookings.

3.2.2. The Service Agreement between the Customer and the Host is deemed concluded at the moment when the Host confirms the Customer's booking through the Platform in accordance with the established terms. Evenue is not a party to the Service Agreement and is not liable for the performance of the Service Agreement.

3.2.3. The Customer agrees and accepts that Evenue has the right to unilaterally change the Platform's terms of use, functionality, technical solutions and rules of use.

3.2.4. The Customer is aware and accepts that the functioning of the Platform depends on technical solutions, and that Evenue does not guarantee uninterrupted or error-free operation of the Platform. Evenue is not liable for the temporary unavailability of the Platform, maintenance works or technical failures, unless caused by Evenue's intent or gross negligence.

3.2.5. The Customer understands and accepts that the functioning of the Platform may be temporarily disrupted by, among other things, maintenance works, developments, failures of service providers, communications or power outages, cyber incidents, overloads or any other circumstance outside Evenue's control.

3.2.6. The Customer confirms that, prior to concluding the Service Agreement, it has familiarised itself with the logic of the Platform's structure and the terms of use, and accepts the risks associated with the use of the Platform, including the fact that bookings, payments or notices take place through electronic systems and that the functioning of electronic systems may be subject to failures.

3.2.7. The Customer is aware that the order in which event venues are displayed on the Platform, recommendations and the logic of displaying pricing may be based on automated processing, taking into account, inter alia, booking time, availability, location and other objective criteria. Automated processing does not restrict the Customer's right to make an independent decision in choosing event venues and the Service.

3.3. The Customer understands and accepts that all claims and disputes arising from the Service Agreement (including disputes related to cancellation of bookings, refunds, damage claims, contractual penalties, complaints related to the organisation of the event, and similar circumstances) shall be submitted to the Host and resolved between the Customer and the Host in accordance with the terms of the Service Agreement.

4.1. The Customer submits to the Host, through the Platform, a booking request containing a description of the Service, the time of performance, the number of participants and any other data necessary for completing the booking.

4.2. The Service Agreement is deemed concluded from the moment the Host confirms the Customer's booking request on the Platform. By making a booking, the Customer agrees to the specific terms entered by the Host on the Platform, and those terms become part of the Service Agreement.

4.3. If the Host neither confirms nor rejects the booking request within 2 business days from the moment the request was submitted by the Customer, the booking shall be deemed not confirmed by the Host, and the advance payment paid shall be refunded to the Customer in accordance with the booking terms.

4.4. Amending the booking or clarifying other terms of the Service is done by agreement between the Customer and the Host through the Platform.

4.5. Communication between the Customer and the Host takes place through the Platform's communication environment (chatroom).

4.6. The Host's cancellation terms for bookings are displayed on the Platform. In the event of cancellation of a booking, Evenue refunds the advance payment to the Customer in accordance with the cancellation terms displayed on the Platform.

4.7. Customers may leave reviews on the Host, which are displayed on the Platform. Evenue may moderate or delete reviews where they constitute defamation, insult, spam, a review not based on actual experience, or any other similar circumstance.

4.8. The Host may not influence Customers' reviews or offer benefits in exchange for positive feedback. The Customer may not accept benefits offered in exchange for positive feedback.

4.9. The Host may submit objections or clarifications to published reviews.

5.1. The price of the Service and the amount of the advance payment payable upon booking are displayed to the Customer before the booking is submitted and become part of the terms of the Service Agreement. Evenue has the right to use algorithms and other technical means on the Platform that allow the price to be adjusted on the basis of automated processing.

5.2. Upon booking, the Customer pays the advance payment in the amount set out in the booking terms, and the remainder of the price through the Platform in accordance with the terms of the Service.

5.3. Payments made by the Customer to Evenue's account for the Service are deemed paid to the Host from the moment the payment has reached an account in Evenue's possession or the payment solution. Evenue is not the recipient of the payment for the Service, is not the provider of the Service, and does not determine the price of the Service or any other financial terms. Evenue acts as the Host's commercial agent in collecting payments from the Customer and forwarding them, and the Host has authorised Evenue to receive in its name and on its account advance payments and other fees payable to the Host. Evenue Group companies may technically collect and forward payments in each other's name and on each other's account; this does not change the Customer's contracting entity or the Customer's rights.

5.4. Third-party payment service providers are used to process payments. Evenue is not liable for the acts, failures or delays of payment service providers, unless caused by Evenue's intent or gross negligence.

6.1. All intellectual property rights to the Platform, including its software, source code, databases, user interface, structure and design, the trademarks "Evenue", "Venueplace" and "Sündmuspaik", domain names and any other intellectual property rights related to the Platform, belong exclusively to Evenue OÜ. SIA Evenue uses the Platform and the related intellectual property under a licence granted by Evenue OÜ.

6.2. By publishing a review on the Platform, the Customer grants Evenue the right to use, display and store the content of the review free of charge.

6.3. Where the Customer has reasonable grounds to believe that content published on the Platform is unlawful or infringes third-party rights, the Customer has the right to submit a corresponding notification to Evenue by e-mail to [email protected]. The notification must allow sufficient identification of the content and contain contact details for further communication. Evenue has the right, on the basis of the notification, to temporarily restrict, remove or change access to the content before making a final decision. Evenue shall not be liable for any damage that may result from the temporary removal of, or restriction of access to, content where Evenue acted in good faith and reasonably.

7.1. Evenue applies reasonable technical and organisational measures to ensure the security of data transmitted through the Platform, taking account the nature and technical environment of the digital service.

7.2. The Customer's data are processed on the Platform in accordance with Evenue's data protection terms, on the basis of the following core principles:

7.2.1. The Customer's Personal Data are collected to the minimum extent necessary to enable the provision of the Service to the Customer through the Platform;

7.2.2. The Customer's Personal Data are used solely for the purpose of using the Platform and performing the Service Agreement;

7.2.3. The Customer's Personal Data are retained for as long as is necessary having regard to the purpose of performing the Service Agreement;

7.2.4. Appropriate security measures are applied to the storage of the Customer's Personal Data in order to prevent access to the data by third parties.

8.1. A Party shall not be liable for any breach of an obligation if the breach is due to force majeure (including widespread telecommunications/power outages, cyber-attacks, widespread service-provider outages, governmental restrictions or similar). Notwithstanding the existence of force majeure, the Party undertakes to perform its obligations as soon as possible after the impediment has ceased.

8.2. Evenue has the right at any time to unilaterally amend the terms of use of the Platform, in particular where the amendments result from:

(i) development of the Platform or change of its functionality;

(ii) changes in legislation, case law or guidelines of supervisory authorities;

(iii) changes in Evenue's business model.

Evenue notifies the Customer of amendments to the Terms in writing to the Customer's registered e-mail address. If the Customer does not agree with the amended Terms, the Customer is entitled to terminate the use of the Platform at any time.

8.3. The agreement is governed by the law of the country of the Customer's contracting entity: the law of the Republic of Estonia in the case of Evenue OÜ and the law of the Republic of Latvia in the case of SIA Evenue. The choice of law does not deprive a consumer Customer of the protection afforded by the mandatory provisions of the law of the country of the consumer's residence.

8.4. All disputes which cannot be resolved by negotiation shall be resolved in the competent court of the country of the Customer's contracting entity: Harju County Court as the court of first instance in the case of Evenue OÜ, and Riga City Court (Rīgas pilsētas tiesa) as the court of first instance in the case of SIA Evenue, unless mandatory legal provisions provide otherwise.

8.5. Natural-person Customers who do not use the Service in their economic or professional activity have the right, in the event of a dispute, to refer the matter to the competent consumer dispute resolution body: in Estonia, the Consumer Disputes Committee; in Latvia, the Consumer Dispute Resolution Commission operating under the Consumer Rights Protection Centre (PTAC)